Customer Service

In order to simplify transactions, postage will be a flat fee of $9.50 per order, anywhere in Australia, any size/weight parcel. For any other instructions or changes to our offers, please email us for individual costs.

For international postage please follow the shopping cart prompts and your postage will be calculated accordingly.

Despatching
Following receipt of your order and payment, we aim to pack and despatch the goods within 2 working days.

Delivery
Our preferred method of shipping is by Australia Post or Fastway courier service. For details of delivery policy please refer to our delivery page.

Sending Gifts
If you would like your ColourMeArt order sent directly to someone as a present, for a minimal cost we would be happy to gift wrap and send it on your behalf. Please include your address for billing, a separate address for your gift recipient and the wording you would like included in the gift card.

Recycled Packaging
Wherever possible ColourMeArt staff re-use boxes that have been sent to us. We also recycle other packaging materials that have been included in parcels sent to us in an effort to reduce waste. If you receive items that have been wrapped in blue bubble wrap, we are pleased to advise that TDPA (totally degradable plastic additives) has been blended into the resins of this wrap during production and heat and sunlight will trigger oxidative degradation. This means that the wrap will break down in the presence of micro-organisims, oxygen and soil - it is degradable.

Out of Stock Products
From time to time, there may be products unavailable because of large demand.
This will be shown on individual product information.

Payment Options

Pay On-line
You can pay securely on-line via PayPal at the time of placing the order. Your order will be processed in Australian dollars.

Direct Debit
You may deposit payments directly into our bank account. Electronic Transfers should be made into Bank / Branch BSB / Account  number  062 227 1017 8480 ColourMeArt. Please state clearly your order number / name on transaction.

Mail Order
We are also happy to take your order via email or mail. You can send a cheque made out to ColourMeArt. Once payment is cleared, we will despatch your order. Please remember to include a phone number just in case you have ordered something that is temporarily out of stock.

Send your email order to: info@colourmeart.com

Send your mail order and  posted payment to:

ColourMeArt Australia
PO Box 777
Petersham NSW 2049

ABN: 35 413 440 620

Phone order
Call Helen on 0410 680213 to order by phone or if you have any questions regarding ColourMeArt products.

Returns
Damaged or Faulty Goods
In the unlikely event that a product arrives damaged or faulty, please advise us by email at info@colourmeart.com stating the invoice number and reason for claim. We will then advise you how to return the damaged goods to us. Please then return the product to us intact, together with the invoice and upon our inspection, you will be refunded the cost of the product.

Changed your mind?
We understand that whilst it is easy and economical to shop online, it is not always possible to really know what a product is like until you are holding it in your hands. As we are committed to customer satisfaction, we are enabling you to shop online with confidence with our 7 day money back guarantee. If you are not completely satisfied with your product you may return it to us, unopened and intact. Please email us at info@colourmeart.com advising of the reason for the return, quoting the invoice number and advising us of the date and method of return. You are responsible for any costs incurred in returning the product such as postage. We will refund the cost of the product upon its return.

Privacy
The team at ColourMeArt respect your privacy and National Privacy Laws and will only use the information that we collect about you lawfully.

ColourMeArt will not disclose your personal information to any third party unless it is necessary to process and despatch orders.

We only collect as much information about you as we need to process your order and keep you informed about ColourMeArt services and specials. Your name and contact details are collected directly from you when you provide information by phone or email or place an order on our website. We will never collect personal information about you without your explicit consent. If you do not wish to continue to receive email updates, you will have the opportunity to opt out.

By using our site you consent to our privacy policy.

If you have any questions in relation to privacy, please email us at info@colourmeart.com.